SHIPPING & RETURNS
Goods will be dispatched on regular working days, monday to fridays.
Orders are shipped by EMS.
When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order on https://trace.epost.go.kr/xtts/tt/epost/ems/ems_eng.jsp
International shipping table
4 – 7 working days
OCEANIA, NORTH AMERICA, CENTRAL AMERICA AND THE MIDDLE EAST
5 – 8 working days
SOUTH AMERICA AND AFRICA
7 – 10 working days
Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it.
You have the right to open the package and check the contents but the product must be return unused.
All original packaging, price labels etc shall be returned with the product without having been tampered with.
How to make a return
When returning goods by post please ensure that you fill in and enclose the returns form.
The returns form will have been enclosed in your delivery.
If you have not received one or lose it, please contact us.
You will find the address for returns on the returns form.
Shipping costs will not be refunded.
1. If you change your mind with your purchase and want to get a refund, you will be responsible for covering shipping costs to return items.
Please email us in order to claim a refund and pre pay the shipping cost.
Then, we will eventually confirm product arrival and return you the money through our website.
2. If you received a damaged item, we will be responsible for the returning shipping cost.
You can request a refund by emailing us.
Prepay the returning shipping cost.
Then, we will eventually confirm the arrival of the product and repay you everything through our website.
3. In case of an exchange due to a damaged product, both shipping charges (returning and delivering) will be on us.
Please email us to request an item exchange and prepay the shipping cost.
After confirming the product arrival, we will send you back the shipping payment through paypal and eventually re-deliver the product.